Replacements & Refunds

We care!

This policy applies to purchases made on our website. Because we only sell our own Lilly Sage brand products online, this policy is specific to website orders. Our physical shop carries many additional brands and has a separate exchange-only policy (no cash refunds). We are happy to discuss our in-shop policy with you in person.

Damaged Shipments

If your Lilly Sage order arrives damaged, we are happy to replace it right away. Just email us a photo and we’ll take care of the rest.

Lost Shipments

Oh no! Please let us know and we’ll check the tracking. We’ll work quickly with you to resolve it—whether that’s a replacement or a full refund.

Unhappy with Your Purchase?

We believe we make amazing, well-crafted products, but if you are not in love with your Lilly Sage item for any reason, simply let us know. We’ll happily provide a full refund. Like we said, we care!

Phone: 770.545.8811

Email: shopkeeper@lillysage.com

Please allow us to respond between Tuesday and Saturday.

Shipping

After reviewing shipping providers, we selected USPS as our shipper. We chose to utilize their Priority Mail / Package delivery service because of the pricing and reliability. Our shipping fees are calculated by USPS according to the total weight, size of the package, and delivery zip code. We do not add any additional fees to the USPS calculation. We ship Tuesday through Friday from our shop in Roswell, Georgia. Generally, orders are processed and shipped ASAP, but please allow up to 3 days just in case. We only ship within the United States.

Payments

We accept: American Express, Discover, Visa and MasterCard

Questions

Don’t hesitate to send and email or give us a call. We would love to hear from you. Thank you!